Dear ALFC Newsletter Subscriber,
This holiday season, online shopping and shipping volumes are expected to be at an all-time high. As a result, there will likely be varying delays amongst some deliveries. Due to the unpredictable nature of such delays, we encourage you to shop early this year, to ensure that your items arrive on time.
With this in mind, we’ve taken the following steps:
Same Day Shipping:
As always, we will continue to ship out all available items in a timely fashion. All of our orders will ship the same day as received, as long as your order is received by 2:00PM Eastern Time.
Communication, Communication, Communication:
It has always been our goal to be as communicative as possible when it comes to unforeseen errors, delays, backorders, and the like. This will be of the utmost importance this Holiday season given the current shipping climate. We will strive to maintain an open dialogue concerning any expected or unexpected issues that may occur with your order(s).
If there is one thing we have learned from years of shipping orders, it’s that there is ALWAYS a way to remedy a complication. We encourage you to contact us if you feel like there is anything wrong with your order so we can work with you to make things right.
Working with Shipping Providers:
We will continually be in contact with all of our shipping providers in an effort to maintain a level of transparency concerning shipping volume/delays which we can then relay to you. Our goal, and the goal of our shipping providers, will be to deliver your orders as quickly as possible. We will be sure to contact you should anything interfere with that goal.
We appreciate the patience you have exercised this year and we hope that reflects in the deals we will be offering this holiday season. We encourage you to email us directly at [email protected] if you see a deal someone else is offering that we aren’t. We’d be happy to try and match anyone’s pricing or, better yet, beat their pricing as we can.
We will continue to maintain the highest level of respect and appreciation for your business, as it is not lost on us that YOU are the ONLY reason we are able to keep the lights on.
Happy Holidays,
ALFC Crew
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