Packing is superb. I’ve ordered a number of reels on different days & they’ve combined them into single boxes on my request to save me a few bucks in shipping.
I’ve never traded in a rod but have bought a few used rods from them, which were precisely as described on their site.
Communication during the entire buying process is outstanding. And, customer service has answered every single question that I’ve asked so far.
If there was ever a 5 star company, this is it.