I would like to express my sincere appreciation concerning Jacob’s great level of customer service.
Tom, I have been a customer since, I believe, 2011, and I had a concern I expressed to Jacob. Jacob had a professional and an attentive ear and heard all that I had spoken. Because of his business expertise, market understanding, he was genuinely able to express a definition with clarity that highlighted the current market trend. As a result of this professional manner of communication, we were able to continue on with a sale, while providing customer service and a balanced approach.
Jacob elevated the situation to a level that will sustain my business relationship with American Legacy Fishing.
Again, my sincere thanks to Jacob, who sets the example for Customer Service.