I wanted share my ongoing satisfaction in dealt with American Legacy Fishing. Most recently, I purchased my fourth Shimano Stradic in preparation for my trip to the Keys today. After placing my order, Josh contacted me and advised the reel was out of stock but he would order one and get it to me in time for my trip. Josh kept me updated on the arrival of my reel and it was delivered as promised this morning.
I’m 74, live in Florida, and have fished from the Carolinas to Baja and experienced dealings with a number of national firms but none have approached the level of customer service I’ve enjoyed with ALF. Josh attributes the core focus and mission commitment to the leadership team. I will be a customer as long as those values define the company.
Thank you for superior service.